Refund policy

RETURNS

We want you to feel confident in what you wear. If something isn’t the right fit, you’re welcome to exchange it.

Return Window
Exchanges allowed only after 14 days of purchase.

Eligible Items
Items must be unworn, unwashed, and in original condition with tags attached.

Not Eligible for Return

• Final sale items

• Gift cards

• Any item returned after 14 days

How to Return
Email us at hello@keelsandkollarsco.com with your order number. We’ll send return instructions and a shipping label. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

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Exchanges

The fastest way to exchange an item is to return it for store credit and place a new order.